Account Deletion Policy

Account Deletion Policy Effective Date: 29-04-2026

This Account Deletion Policy explains how users of EV Smart can request deletion of their account and associated data.

1. User Right to Delete Account

Users have the right to request deletion of their EV Smart account at any time.

2. How to Request Account Deletion

Users can request account deletion by:

• Sending an email to: info@evsmartcab.com
• Including their registered phone number and relevant account details

3. Data Deletion Process

Upon receiving a valid request:

• We will verify the user’s identity
• Account deletion will be processed within a reasonable timeframe

4. Data Removed

When an account is deleted:

• Personal information such as name and phone number will be removed or anonymized
• Access to the account will be permanently revoked

5. Data Retention Exceptions

Certain data may be retained even after account deletion:

• Transaction and payment records (for legal and compliance purposes)
• Records required for dispute resolution or fraud prevention

6. Irreversible Action

• Account deletion is permanent and cannot be undone
• Users will not be able to recover their account or data once deleted

7. Pending Obligations

• Any pending dues, charges, or disputes must be resolved before account deletion
• EV Smart reserves the right to delay deletion until such issues are settled

8. Policy Updates

We may update this policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact

For account deletion requests:

EV Smart Email: info@evsmartcab.com