Privacy Policy
Privacy Policy Effective Date: 29-04-2026
Welcome to EV Smart (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and services related to cab booking.
By using EV Smart, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number (used for account registration and login via OTP)
- Email address (if provided)
b. Location Information
- Real-time location data while using the app for ride booking, driver matching, and trip tracking
- Location access is required for core functionality of the service
c. Payment Information
- Payments are processed through third-party payment gateways such as Razorpay
- We do not store your card, UPI, or banking details on our servers
- Cash payments may also be supported
d. Usage Information
- Basic app usage data such as ride history, booking details, and interactions within the app
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage cab booking services
- To match users with drivers
- To process payments and complete transactions
- To provide customer support
- To detect and prevent fraud or misuse of the platform
- To improve app functionality and user experience
3. Sharing of Information
We may share your information with:
a. Drivers
- Your name, pickup, and drop location are shared with drivers to complete rides
b. Third-Party Service Providers
We may share limited data with trusted third parties, including:
- Payment processors such as Razorpay
- Mapping and navigation services (e.g., Google Maps)
These parties are obligated to use your data only for service-related purposes.
4. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.
5. Account Deletion
Users may request account deletion by:
- Contacting us at: info@evsmartcab.com
Upon request, we will delete your personal data, subject to legal and operational requirements.
6. Data Security
We implement appropriate security measures to protect your data, including:
- Secure HTTPS communication
- Encryption of sensitive data
- Restricted access to personal information
However, no method of transmission over the internet is 100% secure.
7. User Rights
You may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your account and associated data
Requests can be made via: info@evsmartcab.com
8. Children's Privacy
EV Smart services are intended for users aged 18 years and above. We do not knowingly collect data from individuals under 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our official platform.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
EV Smart Email: info@evsmartcab.com
By using EV Smart, you acknowledge that you have read and understood this Privacy Policy.
