Cancellation Policy

Cancellation Policy Effective Date: 29-04-2026

This Cancellation Policy outlines the rules and charges applicable when a ride booked through EV Smart is cancelled by either the user or the driver.

By using EV Smart, you agree to this policy.

1. Free Cancellation Window

Users may cancel a ride within 2 minutes of booking without any cancellation charges
After this period, cancellation charges may apply

2. User-Initiated Cancellation

Cancellation charges may apply in the following cases:

Cancellation after driver has accepted the ride
Cancellation after the free cancellation window
Driver has already started traveling towards pickup location

The cancellation fee amount may vary depending on distance, time, and effort incurred by the driver.

3. Driver-Initiated Cancellation

Drivers may cancel a ride due to:

Incorrect pickup location
Rider not reachable
Safety concerns or emergencies

In such cases:

No cancellation charge will be applied to the user
Repeated driver cancellations may be monitored and restricted by EV Smart

4. No-Show Policy

If the user does not arrive at the pickup location within a reasonable time, the ride may be marked as a no-show
Cancellation charges may be applied

5. Waiting Charges

Drivers may wait for a limited time at the pickup location
Additional waiting charges may apply after the allowed waiting period

6. Repeated Cancellations

Frequent or abusive cancellations by users may lead to:
- Temporary account restrictions
- Permanent suspension in severe cases

7. Exceptional Cases

Cancellation charges may be waived in certain situations, including:

Technical issues with the app
Driver not moving towards pickup location
Other valid reasons evaluated by EV Smart

8. Payment of Cancellation Charges

Cancellation charges will be:
- Deducted from prepaid payments, OR
- Added to the user’s next ride

9. Policy Updates

EV Smart reserves the right to update this Cancellation Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact

For cancellation-related concerns:

EV Smart Email: info@evsmartcab.com