Refund Policy

Refund Policy Effective Date: 29-04-2026

This Refund Policy outlines the conditions under which refunds may be issued for services booked through EV Smart.

By using our platform, you agree to this Refund Policy.

1. General Policy

All payments made for rides are non-refundable by default
Refunds are issued only in specific cases as outlined below

2. Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

a. Failed Ride / Service Not Provided

Driver did not arrive at the pickup location
Ride was not started but payment was deducted

b. Duplicate Payment

User was charged more than once for the same ride

c. Payment Failure but Amount Deducted

Payment shows as failed in the app but money was debited from your account

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

Ride was successfully completed
User cancels the ride after driver acceptance (cancellation charges may apply)
No-show by user at pickup location
Delays due to traffic, weather, or external conditions
Disputes related to driver behavior (these may be reviewed separately but not guaranteed for refund)

4. Refund Process

Refund requests must be raised by contacting: info@evsmartcab.com
Users must provide relevant booking details

All refund requests are subject to verification and approval by EV Smart.

5. Refund Timeline

Approved refunds will be processed within 5–7 business days
The time taken for the amount to reflect in your account depends on your bank or payment provider

6. Refund Method

Refunds will be issued to the original payment method used during booking
For cash payments, refunds (if applicable) may be handled via alternative methods at our discretion

7. Third-Party Payment Processing

Online payments are processed through third-party providers such as Razorpay.

EV Smart is not responsible for delays caused by payment gateways or banks
Any payment-related issues may also be subject to the terms of the payment provider

8. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in account suspension
We reserve the right to dispute chargebacks where services have been delivered

9. Policy Updates

We may update this Refund Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Us

For refund-related queries:

EV Smart Email: info@evsmartcab.com